“Shipping Policy” If you are not satisfied with your purchase, please contact us within 3 days of receiving your order to obtain an RMA number. We do not reimburse shipping fees. Items received after 3 days, but within 30 days will receive store credit. Any returns after 30 days will require approval & will be subject to a 20% restocking fee. Merchandise that is found to be worn or damaged may not be refunded. To request a return please contact a customer service representative at 323.846.3600 Mon-Fri 9AM-6PM PST | info@isabellu.com UPS Ground | UPS 3 Day Select | UPS Next Day Air additional handling charges may apply